Refund Policy - Satisfaction Guaranteed 🌿

At Maz&Co, we are committed to providing you with fresh, live, and high-quality kefir grains. Since kefir is a delicate living product, we want to ensure you have the best experience possible. That’s why we have implemented a customer-friendly refund policy so you can order with complete peace of mind.

📦 Fast and Carefully Packaged Delivery

Our kefir grains are shipped quickly and carefully packed to ensure their freshness and vitality upon arrival. Once received, it is essential to follow our activation instructions to ensure proper fermentation.

✅ Quality Guarantee & Easy Refunds

If, despite following all activation instructions and carefully adhering to our guidelines, your kefir grains do not start fermenting properly, we offer:

1️⃣ A free replacement of your kefir grains. We will send you a fresh batch to help you succeed in your fermentation.
2️⃣ A full refund if you are not satisfied after following all the recommended steps and your grains do not activate.

➡️ Conditions to qualify for a refund or replacement:
✔️ You have followed all the activation steps and adhered to the provided maintenance instructions.
✔️ You contact us within 10 days of receiving your order, providing a photo and a brief description of the issue.
✔️ You have used the recommended water and ingredients (non-chlorinated water, suitable sugar, etc.).

❌ Cases Where Refunds Do Not Apply

🔹 If the issue is due to improper storage after delivery (e.g., prolonged inactivation, unsuitable storage conditions).
🔹 If major modifications were made to the fermentation conditions (e.g., extreme temperatures, unsuitable products).
🔹 If the refund request is made more than 10 days after receiving the order.

💬 Customer Support at Your Service

Our goal is to help you succeed with your kefir. If you have any questions, need advice, or require assistance, our team is here to help.

📩 Contact us at [email/customer service] for any inquiries!

🌿 Your satisfaction is our priority – we guarantee fresh, high-quality kefir grains, ready to ferment! 🌿